IT Support Desk

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Location

Library floor plans

The IT Support Desk is on the main floor of the library. As you enter the building, go toward the Inquiry Desk to your left and proceed past the elevator to the South Information Commons. The desk is located between the quick print station and the printing station.

Services

Our services are available to all member of the U of T community. Our priority is providing assistance with any library software or hardware that appears to be malfunctioning and general techincal support in utilizing information technology in the library. For example, we can assist you with the following:

All questions relating to your UTORid, UTORmail/UTmail+ and UTORexchange account should be directed to the Information Commons Help Desk at Robarts Library.

  • connecting to the UTORcwn (campus wireless network),
  • setting up wireless printing on your laptop,
  • using one of our scanners.

It will help us to identify problems if you let us know as soon as they develop.

Technical support relating to users’ mobile devices, such as smartphones, is limited and will be provided as time permits.

We do not train users in the use of software or hardware, but we will try to help where we can. We have supplied several software guides in the PDF format to assist you in using the programs that are provided by the library.

IT Support Desk Hours

The IT Desk is closed for the summer and re-opens Monday September 11, 2017.

We have technical support staff on call; please ask for help at the front desk.

         
           
           
           
           

Last updated: April 28, 2017

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