IT Support Desk
The IT Support Desk is on the main floor of the library. As you enter the building, go toward the Inquiry Desk to your left and proceed past the elevator to the South Information Commons. The desk is located between the quick print station and the printing station.
Our services are available to all member of the U of T community. Our priority is providing assistance with any library software or hardware that appears to be malfunctioning and general techincal support in utilizing information technology in the library. For example, we can assist you with the following:
All questions relating to your UTORid, UTORmail/UTmail+ and UTORexchange account should be directed to the Information Commons Help Desk at Robarts Library.
- connecting to the UTORcwn (campus wireless network),
- setting up wireless printing on your laptop,
- using one of our scanners.
It will help us to identify problems if you let us know as soon as they develop.
Technical support relating to users’ mobile devices, such as smartphones, is limited and will be provided as time permits.
We do not train users in the use of software or hardware, but we will try to help where we can. We have supplied several software guides in the PDF format to assist you in using the programs that are provided by the library.
IT Support Desk Hours
|Jan 9 - Mar 2||Mar 3 - Apr 23||Apr 24 - Apr 28|
|Monday to Thursday||8:30am - 10:00pm||8:30am - 10:00pm||8:30am - 10:00pm|
|Friday||8:30am - 7:00pm||8:30am - 10:00pm||8:30am - 3:00pm|
|Saturday||1:00pm - 6:00pm||10:00am - 10:00pm||Closed|
|Sunday||1:00pm - 10:00pm||10:00am - 10:00pm||Closed|
The Library is closed on Good Friday, April 14. The IT Desk is open normal hours Saturday, Sunday and Monday April 15, 16 and 17.
Last updated: March 27, 2017