Negotiating, Developing Assertiveness & Conflict Resolution Skills

Assertiveness

Speaking for Yourself: A Guide for Students to Effective Communication
Barrass, Robert

Book cover of Speaking for Yourself: A Guide for Students to Effective CommunicationAn excellent guide to developing oral communication skills, with the emphasis on the ability to converse, to discuss, to argue persuasively, and to speak in public. This book will help you to become a good listener, express yourself clearly and persuasively, ask thoughtful questions in lectures and tutorials, contribute effectively to discussions, prepare talks or presentations, prepare effective visual aids, deliver effective presentations, and perform well in interviews.

Achieving Success through Academic Assertiveness: Real Life Strategies for Today’s Higher Education Students
Moon, Jennifer A.

Book cover of Achieving Success through Academic Assertiveness: Real Life Strategies for Today's Higher Education StudentsAcademic assertiveness is an essential ability that is required of students who wish to achieve academic and professional success. This book includes tips and techniques for learning to display assertive behaviour, dealing with difficult situations, and reacting assertively in face of fear, failure, and disappointment.

Negotiating

Practice Makes Perfect: Negotiate Now to Achieve More When It Matters
Neale, Margaret A.

Neale is a Professor of Management at the Stanford Graduate School of Business and the co-director of the Executive Program in Women’s Leadership. In this concise lecture, the scholar explains how to achieve more of what you want in preparing for negotiation. Neale shares new ways to practice negotiating in everyday interactions.

Getting to Yes: Negotiating Agreement Without Giving In
Fisher, Roger, and William Ury

Book cover of Getting to Yes: Negotiating Agreement Without Giving InA classic title on the art of negotiation, this comprehensive advice book outlines the nature of “principled negotiations”—finding acceptable compromise by determining which needs are fixed and which are flexible for negotiating parties.

A Winner's Guide to Negotiating: How Conversation Gets Deals Done
Fletcher, Molly

Book cover of  A Winner's Guide to Negotiating: How Conversation Gets Deals DoneFletcher, a professional speaker, outlines the five main steps of successful negotiations: setting the stage, finding common ground, asking with confidence, embracing the pause, and knowing when to leave. The author explains the psychological process of decision making, the role that gender plays in conversations, and the key strategies that drive successful negotiations.

Conflict Resolution & Resilience

Interpersonal Communication and Conflict
Harkins, Thomas E.

This video lecture on interpersonal communication and conflict goes into depth on the misconceptions of conflict, common areas of conflict, and the differences between constructive and deconstructive conflict. Learn about how personal time, personal space, and finances can be a common area of conflict.

The lecture is divided into short six segments: introduction, misconceptions of conflict, common areas of conflict, constructive conflict, styles and tactics for resolving arguments, compromise and problem solving / collaborating.

Stronger: Develop the Resilience You Need to Succeed
Everly, George S., et al.

Book cover of  Stronger: Develop the Resilience You Need to SucceedCompiled by a team of academics with background in psychology, psychiatry, and leadership, this guidebook outlines five key strategies for developing a resilient personality: active optimism, decisive action, moral compass, relentless tenacity, and interpersonal support.

Working in Teams: Moving from High Potential to High Performance
Griffith, Brian A., and Ethan B. Dunham

Book cover of Working in Teams: Moving from High Potential to High PerformanceThe primary focus of this text is to prepare students for task-oriented groups in which individuals have joined together to accomplish specific goals. Having smart and competent people on a team roster is not enough. Members must also learn to work together effectively to harness the power that each individual brings to the team. The evidence-based concepts and skills that are presented in this text can help both group leaders and members alike as they work together to achieve success. The book also includes a chapter on managing interpersonal conflict within a group dynamic. 

Questions?

Locating Additional Resources

Please consult one of our reference librarians or schedule a research consultation if you have questions about the resources listed in the guide or if you would like to find additional books, articles or online sources and advice related to developing skills in the areas of negotiation, assertiveness, and conflict resolution. 

compiled by: Agatha Barc, 4 December 2019

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