- As a resident of Victoria University where can I
find information about network connection and technical support?
- How do I get a U of T email account?
- How can I access my UTORmail account and other
electronic resources from my home computer?
- How can I access my UTORmail through a web
browser?
- What else does My.UToronto provide?
- What is UTORweb?
- How do I access University of Toronto licenced
resources from a non UofT service provider (ISP), using the my.access
service?
- As a member of the
University of Toronto community where can I get Anti-virus software?
- How do I access web pages in different alphabets
in the E.J. Pratt Library's Information Commons?
- How do I access multi-language support within the
Wordprocessing software in the South Information Commons?
- How do I configure my laptop for a wireless
connection?
- Which buildings on
campus provide wireless service?
- How do I login to the
public workstations at the library? As a visiting student can I get a
temporary UTORid account?
Answers
1. As a resident of Victoria University where can I find information about network connection and technical support?
ResNet provides
network connection and technical support to the residents of Vic. On
the ResNet
website you will find several resources, including office
hours, registration guidelines, and up-to-the-minute update of your
bandwidth usage.
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2. How do I get a U of T email account?
The University of Toronto email service, called UTORMail, is available to all students, faculty, staff and alumni. Begin at the UTORid page where you can create an account that allows access to electronic services including UTORmail, my.utoronto.ca, and UTORweb.
For a list of other services available to the University of Toronto community check the listing on the University of Toronto Computing & Network Services (UTCNS) webpage.
The document Getting Online at
UofT provides instruction on how to set up your
University of Toronto email account (see the section Email
and Internet Connection Services) as well as other online
services for the University of Toronto community.
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3. How can I access my UTORmail account and other electronic resources from my home computer?
You must subscribe to an Internet Service Provider (ISP). There are many ISPs available in southern Ontario. They generally have their own email services. If you use one of these you can still access your UTORMail through any web browser, and access to licensed U of T electronic resources is available via my.access (see also Question 7 below).
The University of Toronto has its own inexpensive dial-up ISP called UTORDial. Check the UTORDial Page for details.
If you are a U of T staff or faculty member, or a graduate student, and need access to UofT's internal network from off campus, you can set this up using UTORvpn. See vpn.utoronto.ca for details.
4. How can I access my UTORmail through a web browser?
You can log in to UTORMail and other personal electronic services through my.utoronto.ca
5. What else does My.UToronto provide?
In addition to a browser interface for UTORMail, My.UToronto provides a community "bulletin board" access to information links, announcements, news and events across campus. You can customize My.UToronto to suit their specific interests and information needs. Access to Blackboard for course and campus group information sharing is available through the U of T Portal. See www.portalinfo.utoronto.ca for details.
UTORweb is the individual webspace service at the University of Toronto. Check the UTORweb page to find out more about space provided for personal web pages, word-processing documents. It allows for documents to be shared, and you can get to your documents from any connected to the Internet computer.
7. How do I access University of Toronto licenced resources from a non UofT service provider (ISP)?
Some University of Toronto web sites are restricted to the UofT students, staff or faculty members and can only be directly accessed when connecting from a UofT internet address.
The following are recognized as a UofT internet addresses:
- Computers at the University of Toronto
- ResNet (Victoria University ResNet Services)
- home computers connected by the University's dial-up internet service UTORdial, and
- computers using the U of T's special Bell Sympatico High Speed Edition (HSE) connection called Megabit Access
If your internet service does not provide an internal U of T internet address, you can easily access licenced resources using the my.access service.
This service requires you to enter your library barcode and your PIN (the last four digits of your student or staff numer) to access licensed resources. The first time that you use a licensed resource during a browser session you will be promped to type these numbers in. You can then continue normally, with no further logins required.
If you do not know your PIN, you can have it sent to you via email, by visiting the page:
http://eir.library.utoronto.ca/myaccess/getpin.cfm
The most up-to-date information on
my.access is kept at:
http://www.library.utoronto.ca/services/myaccess
For detailed information on my.access
go to University of Toronto's My.Access FAQ (Frequently Asked
Questions) : http://www.library.utoronto.ca/services/myaccess/faq.html
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Questions
8.
As a member of the
Univeristy of Toronto community, where can I get Anti-virus software?
Norton
Anti-virus software, for both PC's and Mac's, is available free to all
faculty, staff and full- and part-time students of the University for
both on- and off-campus computers. Check the UTORprotect page
for more information.
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Questions
Multi-Language
Support
9. How do I access web pages in different alphabets in the E.J. Pratt Library's Information Commons?
The browser should display different languages
automatically, if the page is coded correctly. We have tested with a
number of languages and found this to be the case. If you run into
problems with language
display, please let the IT Desk staff know.
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10. How do I access multi-language support within the Wordprocessing software in the South Information Commons?
See:
How to Change Language Settings in Microsoft Word
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11.
How do I configure my laptop for a wireless connection?
To setup your own laptop for UTORcwn
(campus wireless network), go to http://www.utoronto.ca/ic/utordist/wireless
. For more information on wireless and wired connections at E.J. Pratt
Library and Emmanuel library see http://library.vicu.utoronto.ca/infotech/Connecting_ownlaptop.htm
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Questions
12. Which buildings on campus provide wireless service?
To see which buildings at the St. George campus
are covered by UTORcwn, a map is available at http://maps.wireless.utoronto.ca/stgeorge/cwn.php
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Questions
13. How
do I login to the public workstations at the library? As a visiting
student can I get a temporary UTORid account?
Your
UTORid account used for email is the same one used for the public
desktop computers. You can activate your account by clicking on the
"UTORid Activation and Help" button at the workstation, which will
direct you to the UTORid webpage, http://www.utorid.utoronto.ca,
for further instruction.
If your account has already been activated and you have simply
forgotten your id and/or password you will have to visit the Help Desk,
on the first floor of Robarts Library.
If you are currently taking courses at U of T, it is possible to create
an account once you are registered and have received a library card. To
do this visit the UTORid creation page, http://www.utorid.utoronto.ca.
If you encounter any problems, visit the Help Desk.
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Questions
updated June 30/04